- Importing an Existing Config
- Using Beacon with Ark Single Player
- Updating Your Nitrado Server
- Updating Your Server With FTP
- Updating Your Server Manually
- Ark Config File Reference
- The Difference Between Deploy and Export
- Using Config Sets
- Using Presets to Automate Item Set Creation
- Adding Unsupported Engrams, Creatures, or Spawn Points to Beacon
- Preset Selectors Guide
- Breeding Multipliers
- Crafting Costs
- Creature Adjustments
- Creature Spawns
- Custom Config
- Day and Night Cycle
- Decay and Spoil
- Engram Control
- Harvest Rates
- Item Stat Limits
- Levels and XP
- Loot Drops
- Stack Sizes
- Stat Multipliers
- Create or Recover Your Account
- Sign Into Beacon
- Activating Beacon Omni
- Sharing Beacon Documents with Other Users
- About User Privacy
- Item Quality Is Different Than Expected
- Loot Drops Are Not Working As Intended
- How to Stop Using the Custom Config Editor
- Solving Connection Problems to Beacon or Nitrado
- Beacon System Status
Solving Connection Problems to Beacon or Nitrado
Connection problems can present themselves as "unable to download user details" errors at login or "failed to establish secure connection" errors while importing from Nitrado.
While these issues can happen on macOS, they are nearly exclusive to Windows for a variety of reasons.
First, try Windows Update
Both Beacon and Nitrado's servers require TLS 1.2 at the time of this writing. In some versions of Windows, these security protocols are disabled by default. Windows Update KB3140245 enables support for these protocols. Follow the instructions in the linked article to either run Windows Update or install the update directly. If installing the update manually, make sure to choose the version appropriate for your computer. Most users are running a 64-bit version of Windows, so should choose an option for x64-based systems.
Even though the linked support article is specific to Windows 7, try Windows Update anyway. The KB3140245 update will not apply to Windows 8 systems, but Windows Update often fixes the issue anyway.
If that doesn't solve the problem
Some Antivirus software can be particularly aggressive and block Beacon's connection to servers outside the user's country. Check your antivirus software for notices. Try whitelisting Beacon so your antivirus software will not interfere. For instructions, do a web search for "whitelist name of your antivirus" and it will hopefully be the top result.
As a last ditch effort
If it isn't your antivirus software, the most likely cause is simply a bad internet connection. But if the internet is working fine otherwise, it's possible the computer's root certificates are outdated or corrupt. Follow these instructions to restore your root certificates.